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Episode Summary
In this conversation, Ryan Mason, president of Customer First Contractors, shares his journey from growing up in a family business in the car industry to navigating personal and professional challenges. He discusses the importance of customer service, the transition to the storm restoration industry, and the lessons learned from his family’s legacy. Ryan emphasizes the significance of building relationships with customers and the need for a strong business foundation in the trades. In this conversation, the speakers discuss the unique business model of a roofing company that prioritizes customer service and effective communication. They explore the challenges and changes in the roofing industry, particularly regarding insurance claims and the impact of rising premiums. The importance of building trust with clients and adapting to industry shifts is emphasized, along with the need for contractors to understand the insurance process to better serve homeowners.
Key Takeaway
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- Ryan Mason is the president of Customer First Contractors, specializing in exterior home services.
- He grew up in a family business, learning entrepreneurship from a young age.
- Ryan faced significant challenges after losing his mother and dealing with family business dynamics.
- The transition from the family car dealership to storm restoration was a pivotal moment in his career.
- Personal struggles led Ryan to a transformative relationship with his wife, who encouraged him to pursue his potential.
- Ryan emphasizes the importance of customer service in the roofing industry.
- He believes in taking care of his crews to ensure quality service.
- Price is just an agreement; the relationship with the customer is what matters most.
- Ryan has documented processes for sales and customer interactions to enhance the customer experience.
- He highlights the difference between skilled tradesmen and those with business acumen in the industry. The business model focuses on quality and customer service.
- Effective communication is key to building trust with clients.
Chapters:
00:00 Introduction to Ryan Mason and Customer First Contractors
03:02 The Family Business Legacy and Early Entrepreneurship
06:01 Navigating Challenges in the Family Business
09:01 Transitioning from the Family Business to New Opportunities
11:59 Personal Struggles and Transformation
15:02 Entering the Storm Restoration Industry
18:04 Customer Experience in the Roofing Industry
21:02 The Importance of Service and Customer Relationships
25:00 Building a Unique Business Model
33:57 Navigating Changes in the Roofing Industry
45:01 The Importance of Communication and Trust
Guest Resources:
Linkedin – https://www.linkedin.com/in/ryan-mason-20974114/
Website – https://c1stc.com/
Facebook: https://www.facebook.com/profile.php?id=100048384673905#
Instagram: https://www.instagram.com/customerfirstcontractors
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